POSITION SUMMARY:

The Tasting Room Manager at our San Francisco location will lead the Tasting Room staff, and oversee the management of the Tasting Room and ensure that the team delivers a world-class, memorable guest experience and events, while also developing the team and promoting the brand's winemaking and growing philosophy.

KEY RESPONSIBILITIES:

Leadership

• Motivate the team to achieve and surpass company goals through effective team leadership.

• Effectively manage staffing and task assignments for tasting room personnel.

• Organize regular staff meetings to enhance education, morale, communication, and team cohesion.

• Clearly communicate and follow the company's vision, mission, values, goals, culture, and updates.

• Conduct interviews, hire, train, schedule, and supervise Tasting Room staff.

• Open to create, adopt and implement new ideas to encourage an ever-growing and evolving workplace.

Operations

• Make informed decisions related to workforce management, capacity, and guest experience.

• Ensure the daily readiness of the tasting room for opening and closing procedures.

• Monitor reservations, VIPs, members, and special requests to optimize guest experiences.

• Manage wine and merchandise inventory in the tasting room.

• Arrange wine and product displays in an appealing and functional manner.

• Maintain a clean, organized, and secure environment.

• Ensure compliance with all codes, regulations, and sanitation standards for wine and food service.

• Adhere to policies and procedures, including emergency plans, dress code, and employee handbook.

• Collaborate with the Wine Club team to provide support for events and release parties.

• Coordinate with internal and external chefs for dinners and private events.

• Oversee the planning and execution of on-site events to promote Our Company.

Goals/Budgeting/Metrics

• Reconcile daily financial transactions and report results on various timeframes.

• Promote and generate leads for the wine club.

• Manage general budgeting, sales, expenses, reporting, and forecasting.

• Track, manage, and coach team performance through key performance indicators (KPIs).

Customer Service/Guest Experience

• Develop and deliver exceptional experiences to winery guests and members.

• Foster positive relationships with members, guests, and potential members.

• Work with the Management Team to create elevated experiences and provide staff training

• Contribute to the development of tasting menus to enhance guest experiences and sales

• Ensure the readiness of tasting room facilities, parking, restrooms, and grounds for the best possible guest perception.

• Address customer requests, suggestions, and complaints, serving as the initial point of contact for all customer concerns.

• Comply with all California Alcoholic Beverage Control requirements, including responsible alcohol service.

Private Events

• Coordination and execution of all private events in our San Francisco location, as well as wine club event assistance, containing but not limited to: coordination with private chefs, caterers, and event staff.

• Collaborate with accounting team to adhere to the allotted budget for day-to-day operation and private events.

• Coordination with accounting team on purchases of food, floral arrangements, and any additional supplies needed.

• Outreach and marketing for tastings and bottle sales.

**Other duties and projects may be assigned.

JOB REQUIREMENTS

• 5+ years of experience in the Wine Industry is a MUST!

• 2+ years of management experience in the Tasting Room environment

• Sommelier education/experience highly preferred but not required.

• Strong knowledge and experience in wine and food pairing.

• Ability to lead a well-functioning team that supports and offers the highest level of guest experience.

• Strong and attentive listening and comprehension skills

• Effective at caring, yet professional delivery of information with the best interest of team and guest at core of message.

• Ability to think and decide effective and quickly under pressure.

• Ability to work weekends and some holidays with flexible event hours and days.

• Must be able to multitask and complete tasks and projects in a fast paced environment.

• Comfortable in a restaurant environment that demands attention to detail and expertise in table service.

• Demonstrate refined social skills, hospitality and courtesy to both internal and external guests at every available opportunity.

Communication skills

• Courteous communication in both written and spoken interactions, encompassing phone, email, texts, and social media.

• Capable of establishing positive and empathetic relationships with vendors through effective written and oral correspondence.

• Proficiency in completing end-of-shift forms and paperwork in a clear and readable manner.

Eco Terreno Wines

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Tasting Room Manager